Koalati is developed for recent browsers, so we highly recommend you use Google Chrome, Firefox, Safari, Opera or Microsoft Edge for an optimal and bug-free experience.

Help center

If you're having issues with our service, or simply want to get in contact with us, you're in the right place.

Service status

API (coming in the future)

Contact us

There are quite a few ways to contact us if you need help with the services we provide, or if you want to give us feedback and suggestions about Koalati:

Frequently asked questions

Do I have to fix everything that comes up in my reports?

You don't have to fix absolutely everything, but we recommend you do as much as you can. However, you should use the results we provide you as a guideline and use your own judgment. Sometimes, an element might be technically invalid according to what our tools have access to, but it actually makes sense for you to have it as is on your website.

For example, the speedtest might say that an image is too large, but if scaling it down or optimizing it any further alters the quality to the point where it affects the design or the user experience, we suggest you leave it as is.

Another example: our tool might detect that you are using an element that isn't supported on some browsers, but if you have a shim or a polyfill that helps fix that, you should most likely ignore this error. Our tools are not set up to detect use of shims and polyfills at the moment.

I fixed the issue, but the error still appears in my results. Why is that?

Koalati keeps the previous version of your results as long as you don't tell it to refresh them. To make sure the test runs again, you can click the Clear cache & run button in the desired tool's page, or in the project summary page to clear the cache of every tool.

One of my page has been disabled and now it doesn't appear in my results. How can I enable it again?

Select your project in your dashboard and navigate to the Manage pages page. There, you will find every page that was found for your site along with their status. You can enable and/or disable your pages from there.

My site does not have a sitemap. Can I still use Koalati?

Unfortunately, our tools rely on the XML sitemap(s) of your website to know which pages to fetch and analyze. Additionnally, a sitemap can help search engines and other tools better crawl and parse your website (and that's good for you!). To learn more, read Google's Learn about sitemaps page.

I have difficulty using Koalati on my mobile phone. Why is that?

Koalati has been officially released quite recently, and we have not yet had the time to go through the entire application to make sure it is easy to use on mobile, focusing instead on developing the core tools and features further. The mobile version will be improved in the future, but keep in mind that the Desktop version remains the main experience we will be focusing on.

Using Koalati causes unwanted visits and session in my Google Analytics. How can I fix this?

Koalati sends a standard "Do Not Track" header with all of its requests except one (the one that is used to check if your website implements Google Analytics). You can use this header to prevent your Google Analytics script from starting, or to filter out Koalati's sessions in Google Analytics itself.

If you would like to know more about the Do Not Track header and how you should use it, you can read more about it on our blog.

Can you add X feature?

We'd love to know more about the features you would like us to bring to Koalati, so please contact us and let us know!