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Terms of Use and Privacy policy

Updated on 09/05/2020 16:27 EDT

If you have any questions regarding our terms of use, our privacy policy, or anything else relating to how your personal information and your data is handled, feel free to send us an email at info@koalati.com. You can also contact us via mail at the following address:

650, rue Harvey O.
Alma QC G8B 1P2
Canada

Terms of Use

By signing up to Koalati, you agree to all the terms and conditions listed below.

If you do not respect all of our terms and conditions, your account may be terminated without prior warnings. In the event that your account is closed on such grounds, any active subscriptions and/or pending services may be canceled without any refunds, and you will be notified of the account closure and of any cancellations via the email address that is provided in your account's information.


Account and payment information

  • All the personal information you are requested to provide for the creation of your account on Koalati, as well as for all payments made to Koalati, must be accurate.
  • We do not share or sell your personal information with other businesses or organizations. In the event that we would like or need to share some of your information, we will contact you directly in order to get your explicit consent before proceeding.
  • All the payments made on our platform are handled and processed by Stripe, Inc.. You can view Stripe's privacy policy here: https://stripe.com/en-ca/privacy.

Here is a list of the personal information we collect, as well as the reason we collect it and how we handle it:

Full name

We ask for your full name upon registration in order to personalize the content we provide to you, and most importantly to know who to talk to in case we have to contact you, or in case you contact our customer service. This information is stored in our secure database as plain text, and is never shared with any other services or third parties.

Email address

We ask for your email address upon registration for a few reasons. First of all, we need a unique identifier for your account in order for you to log in securely. We also need a way to contact you in case there are important notices that concern you or your account. We send as few emails as possible, in order to help you keep your inbox clean, so you will only receive emails from us in critical situations and when you explicitly request it. Some features of the application also use your email address, to send automated test reports via email for example. Those are cases in which you have to manually opt in, and for which you can always opt-out very easily. This information is stored in our secure database as plain text, and is never shared with any other services or third parties.

Password

We ask you to create a password upon registration in order to secure your account so only you can access it. We recommend using a password that you haven't used anywhere else, and that consists of at least 12 characters or longer. This information is hashed and stored in our secure database, and is never shared with any other services or third parties.

IP address and other generated information

Information such as your IP address is usually available to the web server when you visit a website. Koalati does not use your IP address to track you or to identify you. However, this information can appear in access and error logs, as well as in automated bug reports. We will never use your IP address or any other information of the sort to personally identify a person or user.

Modifying or removing your information

You can edit the information you provided us directly, as well as your email preferences and a few other settings, by logging in to your account and going to the Account Settings page. You can also delete your account from within that page, in which case your account will be made unusable and all the personal information stored for your account will be removed from our database. Please note that your account, along with the personal information it contains, might still be present in our backups for up to 31 days after having been deleted. After this period, all of your information will be wiped from our servers, although the anonymous information gathered by third party services for analytics purposes will still be available to us. If you have lost access to your account, you can contact us, and we will do everything we can to help you either gain access to your account or proceed to the deletion of your account. To know more about the different ways you can contact us, check out the Help page.


Account sharing

  • Account sharing is allowed for family members, colleagues and partners.
  • Koalati is not responsible for any issues that may occur due to account sharing, and will consider any person logging into an account as this account's owner.
  • Sharing Koalati authentication information publicly is not allowed, and may result in the termination of the account whose information were shared.

Refunds

  • Premium subscriptions fees may be refunded if they were purchased accidentally. Premium tools and services must not have been used for refunds to be applicable.
  • Refunds for other services may be available on a case-by-case basis.
  • For any questions or refunds requests, please contact us.

Use of our services

  • You may only use Koalati's tools and services for websites for which you are either the owner, the manager, the developer or the administrator, unless you have explicit consent from one of these persons to use our services on their website.
  • You may not use Koalati's tools and services for any other purpose than the one they were designed for.
  • Any abusive usage of Koalati's tools and services, including, but not limited to, spam, denial of service attacks and traffic generation is strictly forbidden.

Responsability

  • Koalati and its providers are not responsible for any damage, issues or problems that might have resulted from the use of Koalati's tools and services on your website(s). This includes, but is not limited to, server overloading and erroneous traffic and/or analytics data.
  • Koalati and its providers are not responsible for any action that is taken as a result of the data and reports that are provided by Koalati's tools and services.

Privacy policy

Koalati respects and values your privacy. We are committed to using the information you share with us responsibly, so we want you to be familiar with how we collect, use, and disclose information relating to you, your computer, or your device.

This privacy policy describes our practices with respect to personal information that we collect from you through our website and our application. The policy also covers our practices with respect to personal information that is collected from you through other means than our website, such as from email, phone conversations, postal mail, or any other or additional offline means or media.

By visiting or using Koalati, you agree and consent to our Terms and Conditions, and by using our site, application or services, you agree and consent to this privacy policy.


What information is being collected?

Below is a table listing the information that may be gathered by Koalati, as well as a description of the context in which this information may be gathered and our purpose for collecting it.

Data type Context Purpose for collection
Registration forms If you register for Koalati, we will request that you provide your full name, your email address and a password. You may visit Koalati's website without registering, but the application requires a user account, which can only be created via a registration form. We use this information to create a unique identifier for you to log in with. We also use your name and email address to contact you regarding important information relating to you or impacting you.
Projects If you create a project in Koalati's application, we will request that you provide your website's URL. We use this information to analyze your website in order to provide you with valuable information about issues and possible improvements.
White-labeling If you set up white-labeling in Koalati's application, you may add your company's name and logo. This is entirely optional, and can be removed at any time by using the same form that was used to submit it. We use this information to generate white-label PDF reports for our users.
Purchases Some areas of Koalati's website and application may allow you to order subscriptions, products or services, whether or not for a fee. In connection with these transactions, we collect data necessary to complete the transaction and that is furnished by you, which may include contact information, email address, billing address and your credit or debit card number. We use this information to perform our contract to provide you with products or services.
Surveys At times, in order for us to improve our customers' experience on Koalati or offline, you may be asked to voluntarily complete survey questions that appear on Koalati or offline. Participating in such surveys is optional. We have a legitimate interest in understanding your opinions, and collecting information relevant to our organization. This is mainly done in order to improve our service and products for our customers.
Email

On several screens of Koalati's website and application, you have an opportunity to communicate with us by email. You may also choose to provide your email address to receive communications from us.

We may combine information you submit through the site with other information we have collected from you, whether online or offline. We treat the combined information in accordance with this privacy policy.

We have a legitimate interest in communicating with our customers. In some cases our use is also based upon your consent.
Feedback / support If you provide us feedback or contact us for support, we will collect your name and email address, as well as any other content that you send to us, in order to reply. We have a legitimate interest in receiving, and acting upon, your feedback or issues.
Cookies and First Party Tracking We use cookies. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a website is viewed. We have a legitimate interest in making our website operate efficiently.
Cookies and Third Party Tracking We capture website analytics via Google Analytics. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide analytics about our website and application. We have a legitimate interest in capturing website analytics.

Sensitive Information

We ask that you not send or otherwise disclose to us through Koalati's website or application, or while using our offline services, your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership. Where you provide us with such information, we reserve the right to erase any such information at our discretion.

Information About Minors

Koalati is not intended for persons under the age of 18. We do not knowingly collect personal information online or offline from persons in this age group. We reserve the right to delete any information identified as having been provided by such persons at our discretion.


Disclosure of your information

We do not sell your personal information. We may share your personal information with third parties only as described in this privacy policy or as otherwise described at the point where we collect the information from you, including:

  • to the companies or individuals who provide us with services, such as website hosting services or our third-party payment processor;
  • to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); and
  • in other circumstances, with your consent.

Links to third-party sites

Koalati's website, application and emails may contain links to other websites for the convenience of users in locating information, products, or services that may be of interest. If you access a third party website from a link on Koalati, any information you disclose on that website is not subject to this privacy policy. It is possible that these links may be used by third parties or others to collect personal or other information about you.

We are not responsible for the privacy practices of such websites, advertisers, or third parties or the content of such websites and it is your sole obligation to review and understand the privacy practices and policies of these other websites. We do not control these third parties’ use of cookies, collection of information, or how they manage such information. It is solely your obligation to review and understand the privacy practices and policies of these other websites, advertisers and any third parties.


Security

We will take reasonable steps to protect the information collected and provided online or offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, you should understand that no transmission over the Internet is ever fully secure. Also, we use reasonable efforts to ensure that Koalati is generally available. However, there will be occasions when access to Koalati will be interrupted or unavailable. We will use reasonable efforts to minimize such disruption where it is within its reasonable control. You agree that we shall not be liable to you for any modification, suspension or discontinuance of Koalati. In the event that we are required by law to inform you of a breach to your personal information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.


Data retention

We generally retain personal information for so long as it may be relevant for the purposes identified in this privacy policy or at the time the information is collected, unless a longer period is required by law or unless you ask us to delete it sooner.


Cookies

This site, like many others, uses small files called cookies to help us customize your experience.

What is a cookie?

A cookie is a small file that can be placed on your device that allows us to recognize and remember you. It is sent to your browser and stored on your computer’s hard drive or tablet or mobile device. When you visit our sites, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

We use cookies in a range of ways to improve your experience on our site, including:

  • Keeping you signed in
  • Understanding how you use our site
  • Showing you content that is relevant to you
  • Showing you products and services that are relevant to you

Do Not Track

Koalati respects the DNT header information that is provided to our server by your browser if you have enabled its Do Not Track setting. When the DNT header is present, all first-party and third-party tracking scripts and systems are either disabled or not-included in the pages you visit.

Changes to the terms of use and privacy policy

Minor changes might be made to the terms of use and privacy policy now and then. In the event that major changes are made, we will contact all of our users in order to inform them of what we are changing and why we are doing it, and to inform them of the actions they can take if they no longer agree to the updated terms.

The date and time of the latest changes to the terms of use and privacy policy will always be displayed at the top of this page in order to make it easy for users and visitors to know when something has changed.